The terms and conditions set out below govern all sales and purchases of goods on this website
‘Contract’ means any contract between you and us for the sale and purchase of Goods,
incorporating these Terms.
‘Goods’ means an individual product or good including Software as described on our website.
‘Normal Working Hours’ means 9am to 5pm on a Working Day.
‘Order’ means an order for Goods made by you in accordance with these Terms.
‘Order Confirmation’ means our acceptance of your Order.
‘Software’ means computer program(s) and associated documentation.
‘Working Day’ means Monday to Friday, excluding Bank or other Public holidays.
When you place an Order for Goods, this will be regarded as an offer by you to purchase the
Goods subject to these Terms. We are not obliged to accept your offer.
We will send you by email (to the email address supplied by you) an order acknowledgement
on receipt of your Order. This is not an Order Confirmation or order acceptance by us.
We will accept your offer and create a contract with you by sending to you an Order
Confirmation once we have confirmed availability of the Goods, verified your credit card or
payment details as necessary and prepared the Goods for dispatch. We reserve the right to
obtain validation of your credit or debit card details before providing you with any Goods.
The Order Confirmation will be binding on you unless there is an inadvertent discrepancy
between the Goods that you ordered and those detailed in the Order Confirmation. You should
notify us as soon as you become aware of any such discrepancy.
When you place an order, you are undertaking to us that:
(a) all details you provide to us for the purpose of purchasing Goods are correct, and
(b) the credit or debit card you use to make a purchase from us is your own card, that you are
authorised to use it, and that there are sufficient funds or credit facilities to
cover the cost of any Goods you order from us.
- PRICES AND PAYMENT
Goods, together with VAT, are invoiced at the price prevailing at the time of your Order.
We reserve the right to vary our prices from time to time.
When you submit an Order, you will be notified of any additional costs including shipping and
handling costs or insurance.
We will not supply Goods to you until payment has been received in full.
Payment for Goods to be delivered on the UK mainland may be made by Visa MasterCard or
- DELIVERY, TITLE AND RISK
Unless we agree otherwise with you, then we will normally ensure that Goods are delivered to
you no later than 30 days from the day after you submitted your Order to us. If we cannot
deliver Goods to you within 30 days, then we will give you prior notification and arrange an
alternative date. If you do not agree to the alternative date, then you are entitled to cancel the
Order and receive a full refund.
We shall use reasonable endeavours to despatch Goods to you by the estimated delivery date,
but we shall not accept liability for failure to deliver within the stated time or on a stated day,
where this is caused by circumstances beyond our reasonable control, such as delays caused by
delivery companies or manufacturer lead times. You will not be entitled to damages or
compensation if delivery of Goods does not occur on the estimated delivery date.
If a delay is likely, we shall contact you to advise of the delay. You are entitled to cancel an
Order when advised of a delay if the revised delivery date is not acceptable to you.
Delivery is deemed to take place when the Goods are delivered to your nominated address,
whereupon the risks of loss, breakage and all damage and all other risks shall pass to you.
If you cannot accept delivery, we may at our option re-arrange delivery provided that we may
charge you for the additional delivery costs incurred.
Upon delivery of the Goods, you will be asked to sign a Proof of Delivery to acknowledge safe
receipt. It is your responsibility to ensure that the number of packages delivered corresponds
with the number stated on the delivery note. Where a discrepancy occurs or where there is
evident damage to the packaging, you should either note this on the Proof of Delivery or refuse
to accept delivery of the Order.
We shall not be liable for discrepancies or damage evident on delivery where you accept
delivery and sign the Proof of Delivery without amendment.
You may request a copy of the Proof of Delivery, provided that this request is made within 7
days of the date of delivery and we shall use reasonable endeavours to provide such proof. If
you do not make such a request, or notify us in accordance with clause 4.9 then we shall be
entitled to assume that all the Goods in your Order have been delivered successfully.
You should notify us as soon as possible and in any event no later than 48 hours after delivery
in the event that Goods are found to be damaged on delivery, items are missing, the Goods are
not as specified in the Order Confirmation or delivery does not take place on the estimated
delivery date. If you need to return any Goods, then please see our Returns policy below.
- RETURNS AND WARRANTIES
If you need to return Goods to us, then a Goods Returns Authorisation Number (RAN) must be
obtained from us for each and every return so that we are able to administratively process your
return, otherwise we have no means of identifying the Goods being returned. This may result in
difficulties in returning monies. You will be sent a RAN acknowledgement by email which will
also include a downloadable returns label that should be printed off and secured onto the
exterior of the package. The RAN must be clearly shown on each parcel returned, and must be
in the original manufacturer’s packaging (which shall not be defaced) complete with
accessories, manuals and documentation. Software packages must be returned unopened with
the Software seals intact. Except in the case of faulty Goods, returned items not complying with
these requirements will be rejected.
In the event that any Goods Delivered to you do not correspond with the goods in the Order
Confirmation, or have been Delivered to you by mistake, then you will be under a duty to take
reasonable care of such Goods and to contact our Customer Services team immediately no later
than 14 days. We will then arrange for a courier to collect the Goods and replacements to be
supplied on a credit and recharge basis.
Address for returns of Goods
If you need to return Goods to us for whatever reason, then please send such items to: 4uDC , GOODS RETURNED, SilverStamp House, Club Mill Road, Sheffield S6 2FH.
Your Right to Cancel
(a) You are entitled to cancel your Order for any reason until, but no later than the end of the
7th Working Day after the day of receipt of the Goods.
(b) You should cancel Goods purchased from us by sending a written notice of cancellation by
post or hand delivery addressed to Customer Services at 4uDC , CANCELLATIONS, SilverStamp House, Club Mill Road, Sheffield S6 2FH.
.or by fax to 08712300418 or by e-mail to
(c) On cancellation of an Order, you must return the Goods to us in their original condition and
undamaged. When you cancel an order, you will have to pay the carriage costs for returning the
Goods to us unless we have not been able to supply the Goods as ordered. You must take
reasonable care to ensure that the Goods are properly packaged so that they will not be damaged
whilst in transit. If you do not arrange to return the Goods to us, then you are under a duty to
make the Goods available for collection at your expense from the address to which they were
(d) You will not be permitted to cancel a purchase for Software supplied on CD, DVD or other
similar storage devices if the Software packaging has been unwrapped or the seal has been
(e) When you cancel an Order, we will refund the price paid, less any direct cost of recovering
the Goods (when applicable), within a period of 30 days from the date of cancellation.
Care of Goods to be Returned
Whilst in possession of the Goods you are under a statutory duty to take reasonable care of
them. We reserve the right to claim against you for Goods returned which have been made unfit
for resale or damaged whilst in your possession.
Returns of Defective Goods
(a) In the event that Goods are found to be defective at any time within the first 30 days from
delivery then please contact our Customer Services team immediately that you become aware of
the defect, ensuring that you have the item’s serial number available to provide to our staff.
Different manufacturers have differing policies for dealing with Goods, which are termed ‘dead
on arrival’ meaning that the Goods are found to be defective either on delivery or very shortly
afterwards. You will therefore be advised by our Customer Services team of the relevant
manufacturer’s returns policy. We will not charge you for the collection. It is your
responsibility to package and secure the Defective Goods prior to collection to prevent damage
during their return to us.
(b) We shall at our option repair or replace such Defective Goods (or the defective part) and
only if a repair or replacement is not possible or would be disproportionate to the price of such
Goods we shall at our discretion refund the price of such Defective Goods at the pro-rata
contract rate provided that you return the Defective Goods to us with all internal and external
parts that were delivered with the Goods.
(c) If we have arranged for a courier collection of your product, this will normally occur
between 9.00am and 5.30pm. We are unable to specify a precise collection time, and it is your
responsibility to ensure that someone will be present at the collection address when the courier
(d) On receipt by us of the returned Defective Goods, if following the testing process the
Defective Goods are found to be in good working order without defect, we will return the
Goods to you, and the carriage costs of this return will be your responsibility. Please note that if
you have, in the meantime, required us to provide you with replacement Goods before
completion of the testing process, you will be liable to pay for these Goods. If, when we
examine the Defective Goods, it is evident that the defect has arisen because you have failed to
follow ours or the manufacturer’s instructions as to the storage, installation, commissioning, use
or maintenance of the Goods, or if you have altered the Goods without our consent then we
reserve the right to refuse or limit any repair, replacement or refund.
(e) You should note that we adhere to individual manufacturers’ guidelines in respect of
acceptable deviation of quality of certain items. Therefore, we reserve the right not to accept
Goods considered by you to be defective if the error or fault is within the manufacturer’s
accepted manufacturing tolerances. If you have any doubt, please contact our Customer
Services. As an example, due to the current manufacturing methods of active matrix display
panels, a small percentage of sub-pixel anomalies (i.e. a pixel that is stuck on or off) are
accepted by the industry as unavoidable. Accordingly, because the manufacturing yield of
perfect active matrix panels is low, displays may have some sub-pixels that are either always on
or off. The cost of accepting only theoretically perfect displays would almost double the price
of a portable computer using an LCD screen. Please be aware of this before purchasing a TFT
If Goods become faulty more than 30 days after delivery then you are advised to contact the
manufacturer and use their warranty procedure. Unless otherwise stated in the manufacturer’s
documentation, all Goods will carry a manufacturer’s warranty. If you wish to make a warranty
claim, you should comply with the manufacturer’s instructions and warranty procedure. In order
to resolve your problem as quickly as possible, we are happy to refer you to the product
manufacturer who will deal directly with the return. In these instances, we will provide you with
the contact information for the relevant manufacturer. This does not affect your statutory rights.
- OUR LIABILITY
To the fullest extent permissible under applicable law, we disclaim any and all warranties of
any kind, whether express or implied, in relation to our Goods. This does not affect your
statutory rights as a consumer, nor does it affect your right to cancel an Order. We will not be
liable, in contract, tort (including, without limitation, negligence), pre-contract or other
representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in
connection with the Terms for:
(a) any economic losses (including without limitation loss of revenues, profits, contracts,
business or anticipated savings); or
(b) any loss of goodwill or reputation; or
(c) any special or indirect losses suffered or incurred by that party arising out of or in
connection with the provisions of any matter under the Terms.
Nothing in the Terms shall exclude or limit our liability for death or personal injury resulting
from our negligence or that of our servants, agents or employees.
- FORCE MAJEURE
We shall not be liable to you or be deemed to be in breach of contract by reason of any delay in
performing or any failure to perform any of our obligations in respect of the Goods, if the delay
or failure was due to any cause beyond our reasonable control. Without prejudice to the
generality of the foregoing, the following shall be regarded as causes beyond our reasonable
control: act of God, explosion, flood, tempest, fire or accident; war, threat of war, sabotage,
insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws,
prohibitions or measures of any kind on the part of any governmental, parliamentary or local
authority; import or export regulations or embargoes; strikes, lock-outs or other industrial
actions or trade disputes (whether involving our employees or of a third party); difficulty in
obtaining materials, labour or machinery; and power failure or breakdown in machinery.
If we are unable to provide you with your Goods within a reasonable time due to circumstances
outside our control, we shall either agree a new timescale with you for the delivery of the Goods
or either of us may decide to terminate the Order in which case we will return any prepayments
that you have made in full.
- ERRORS & OMISSIONS
We make every effort to ensure that all prices and descriptions quoted on our website are
correct and accurate. In the case of a manifest error or omission, we will be entitled to rescind
the contract, notwithstanding that we may already have accepted your Order and/or received
payment from you. Our liability in that event will be limited to the return of any money that you
have paid in respect of the Order. In the case of a manifest error in relation to price, you will be
entitled to purchase the Goods or Services by paying the difference between the quoted price
and the correct price, as confirmed in writing by us after the manifest error has been discovered.
A ‘manifest error’, as the term is used in this paragraph, means, in relation to an incorrect price,
a price quoted in error by us which is more than 10% less than the price that would have been
quoted had the mistake not been made.
- DATA PROTECTION
We have a full and detailed privacy statement available by clicking
Website Security – 4uDC’s website employs the SSL (Secure Socket Layer) encryption standard
in all secure areas, including login pages, customer information and payment details. Provided
that you are using an SSL-compliant browser such as Netscape’s Navigator, Microsoft’s Internet
Explorer, Opera or Firefox, you will be able to conduct encrypted transactions without fear of
an intermediary obtaining your credit card information.
Data Protection & Data Security – Data is maintained under the provisions of the Data
Protection Act (1998).
Information Automatically Logged – We may use your IP (Internet Protocol) address to help
diagnose problems with our server and to administer our website. Your IP address is also used
to help gather broad demographic information.
Registration and data sharing – Our site registration and Order form requires you to give us
contact information (such as name, email, and postal address), unique identifiers (such as
username and password), demographic information (such as postcode), and financial
information (such as account reference and transaction values). This data is securely stored for
use in all our marketing communications and analysis databases.
4uDC may share your information with any member of our group, which means our ultimate
holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.
4uDC may share your information with selected third parties outside 4uDC’s group, in order
that they may contact you to let you know about goods or services which may be of interest to
you. Please contact us if you wish to opt out of receiving such information.
You agree that we may use personal information provided by you in order to conduct
appropriate anti-fraud checks. Personal information that you provide may be disclosed to a
credit reference or fraud prevention agency, which may keep a record of that information.
Please note that we may record and monitor inbound and outbound calls and electronic traffic
for training purposes.
- TRADE NAMES & TRADE MARKS
Trade names and marks (other than ours) are not always indications of the actual manufacturer
of a particular product and may rather be indicative of general use systems and machines
associated with such products.
In the case of component purchases, if you require a particular brand of product should, then
before placing an order, please check with us to confirm the identity of the manufacturer of the
component that you are proposing to purchase.
Both parties hereby acknowledge the intellectual property rights of suppliers and manufacturers
of the Goods appearing on our website.
- GENERAL TERMS OF BUSINESS
Nothing in these Terms affects your statutory rights as a consumer.
Any variation of this Agreement must be in writing and signed by a duly authorised officer of
You must not transfer any contract made with us under these Terms, as it is personal to you,
without written authority from us. This authority will not be refused without good reason.
If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then
that provision shall be deemed to be severable from the Terms and shall not affect the validity
and enforceability of any of the remaining provisions of the Terms.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any
You confirm that, in agreeing to accept the Terms, you have not relied on any representation
save insofar as the same has expressly been made a part of these Terms and you agree that you
shall have no remedy in respect of any representation. Nothing in these Terms shall limit or
exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not
such has become a part of the Terms.
These Terms shall be governed by the relevant laws of the United Kingdom and construed in
accordance with the relevant laws of the United Kingdom and you irrevocably submit to the
exclusive jurisdiction of the relevant courts of the United Kingdom.
If you have any complaints with the Goods or Services provided by us please contact Customer
Services by post addressed to Customer Services at 4uDC, SilverStamp House, Club Mill Road, Sheffield, S6 2FH
or by fax to 0871 2300418 or by e-mail to
Contact Information for 4uDC
The registered office for 4uDC is SilverStamp House, Club Mill Road, Sheffield, S6 2FH.